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Deliveries, Return & Refund Policy for online sales


  • Items can be exchanged within 3 (three) days of invoice date ( Date on which the invoice was made ) provided that items are not delivered or taken/ collected by the customer. However this is not valid incase of last pieces. No exchange is permitted for specially ordered or custom made items / mattresses

  • Refund are permitted only if item is found to be damaged or defective during delivery time and if such a damage or defect cannot be rectified by UNITED FURNITURE. Such a damage or defect should be notified immediately to the delivery technician and the customer service team at the time of delivery. In any other case there shall be no refunds.

  • The delivery date of the items purchased can only be fixed once the full payment has been made. We will contact you once we have received the payment to set up a mutually agreeable delivery date.

  • After you have made your purchase, we shall contact you within 24 to 48 hours  hours on the phone number provided by you at checkout, to arrange a mutually convenient date & time of delivery. Delivery usually takes between 5 to 15 days   It is also the customers' responsibility to ensure that they are available at the location at the agreed day & time. In the event that no one is available to accept the item(s) from your end, the item(s) will be returned to The United Furniture warehouse and the customer will have to bear additional charges (to be informed by our customer care team) for the second delivery attempt. Please note that any misinformation on the part of the customer regarding address and location that adds delays in the delivery will not be our responsibility.

  • Original invoices need to be retained and presented for any exchange / refund purpose.

  • Goods can be stored for a maximum period of 30 days in UNITED FURNITURE warehouse from the date of invoice. Dhs 100 shall be charged per day after 30 days. This amount needs to be paid in full before delivery.

  • The customer confirms that the service lift/passenger lift size is sufficient to accommodate the furniture purchased. Due to the nature of the goods being purchased, UNITED FURNITURE staff will not carry/transport the purchased furniture through the staircase. If the furniture purchased does not fit in the service lift/ passenger lift or the hallways or through the  door frame only an exchange will be offered and no refunds are permitted. Also 400/-AED will be charged as restocking charges (Transport charges + Warehouse restocking). This amount will have to be paid by the customer in full prior to the next delivery of the reselected item.