Deliveries, Return & Refund Policy for Online Sales
- Items can be exchanged
within 3 (three) days of invoice date ( Date on which the invoice was made )
provided that items are not delivered or taken/ collected by the customer.
However this is not valid incase of last pieces. No exchange is permitted for
specially ordered or custom made items / mattresses
are permitted only if item is found to be damaged or defective during delivery
time and if such a damage or defect cannot be rectified by UNITED FURNITURE.
Such a damage or defect should be notified immediately to the delivery
technician and the customer service team at the time of delivery. In any other
case there shall be no refunds.
delivery date of the items purchased can only be fixed once the full
payment has been made. We will contact you once we have received the
payment to set up a mutually agreeable delivery date.
you have made your purchase, we shall contact you within 24 to 48
hours hours on the phone number provided by you at checkout, to
arrange a mutually convenient date & time of delivery. Delivery
usually takes between 5 to 15 days It is also the customers'
responsibility to ensure that they are available at the location at the
agreed day & time. In the event that no one is available to
accept the item(s) from your end, the item(s) will be returned to The
United Furniture warehouse and the customer will have to bear additional
be informed by our customer care team) for
the second delivery attempt. Please note that any misinformation on the
part of the customer regarding address and location that adds delays in
the delivery will not be our responsibility.
invoices need to be retained and presented for any exchange / refund purpose.
can be stored for a maximum period of 30 days in UNITED FURNITURE warehouse
from the date of invoice. Dhs 100 shall be charged per day after 30 days. This
amount needs to be paid in full before delivery.
customer confirms that the service lift/passenger lift size is sufficient
to accommodate the furniture purchased. Due to the nature of the goods
being purchased, UNITED FURNITURE staff will not carry/transport the
purchased furniture through the staircase. If the furniture purchased does
not fit in the service lift/ passenger lift or the hallways or through the
door frame only an exchange will be offered and no refunds are
permitted. Also 400/-AED will be charged as restocking charges (Transport
charges + Warehouse restocking). This amount will have to be paid by the
customer in full prior to the next delivery of the reselected item.