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We deliver across the UAE except for the free zone and some remote areas delivery may takeup to 7 working days.

We offer 48 hour delivery on purchases above AED 2000 and till 4 pm. This may vary based on the products you have ordered and the location of your order. Delivery will be as per available dates. Delivery date may vary during sales period time& holidays.

If you are unavailable to collect your delivery, our delivery agent will call you and request you to reschedule. Alternatively, you can call our customer support team on 04-3389690 to schedule a delivery date and time that’s convenient for you.

You can easily check the status of your order and track it using your order number by sending us an email us [email protected] or call us +971-4-3389690

Our manufacturing team has highly specialized quality control measures that ensure the product is up to our standards when you receive the product.

However, we encourage you to check the product for damages as soon as we make the delivery. Please check for all the following items when the product is delivered to you:

  • Check all external surfaces of the product
  • For all products that have to be assembled, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
  • For all products that require installation, kindly decide prior to the delivery team’s visit on the exact location in your house where you would want to place your product
  • For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it Once the product is delivered and our delivery team leaves your location, we will be able to honor only manufacturing defects.
  • The customer should check before ordering that the service lift/passenger lift size is sufficient to accommodate the furniture purchased. Due to the nature of the goods being purchased, UNITED FURNITURE staff will not carry/transport the purchased furniture through the staircase. If the furniture purchased does not fit in the service lift/ passenger lift only an exchange will be offered and no refunds are permitted. Also 400/-AED will be charged as restocking charges (Transport Charges + Warehouse Restocking). This amount will have to be paid by the customer in full prior to the next delivery of the reselected item.

In case you receive a damaged product, please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please reach out to our customer support team by sending us email on [email protected] or Call us 04-3389690 . Our team will assess the damage and get back to you within 2 business days. Depending on the extent of damage, we will either repair the product, or offer you a replacement if it’s a manufacturing defect.For any other queries regarding delivery, please feel free to reach out to our customer support team on by sending us email on [email protected] or Call us on 04-3389690 .

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