Deliveries, Return & Refund Policy
- Exchanges are permitted within 3 (three) days of invoice date provided items are not delivered or taken/ collected by the customer. However this is not valid incase
of last pieces. No exchange permitted for specially ordered or custom made items/ mattresses.
- Refund are permitted only if item is found to be damaged or defective during delivery time and if such a damage or defect cannot be rectified by UNITEDFURNITURE. Such a damage or defect should be notified immediately to the delivery technician and the customer service team at the time of delivery. In any other case there shall be no refunds.
- The customer confirms that the service lift/passenger lift size is sufficient to accommodate the furniture purchased. Due to the nature of the goods being purchased, UNITED FURNITURE staff will not carry/transport the purchased furniture through the staircase. If the furniture purchased does not fit in the service lift/ passenger lift only an exchange will be offered and no refunds are permitted. Also 400/-AED will be charged as restocking charges (Transport charges + Warehouse restocking). This amount will have to be paid by the customer in full prior to the next delivery of the reselected item.
- Payments to be made in full at the time of invoicing. The delivery date of the items purchased can only be fixed once the full payment has been made.
- We offer 48 hour delivery on online purchases till 4 pm*. This may vary based on the products you have ordered and the location of your order. Delivery will be as per our available dates. Delivery date may vary during sales period time & holidays.
- After you have made your purchase, we shall contact you within 24 to 48 hours hours on the phone number provided by you at checkout, to arrange a mutually convenient date & time of delivery. Delivery usually takes between 2 to 10 days It is also the customers’ responsibility to ensure that they are available at the location at the agreed day & time. In the event that no one is available to accept
the item(s) from your end, the item(s) will be returned to The United Furniture warehouse and the customer will have to bear additional charges (to be informed by our customer care team) for the second delivery attempt. Please note that any misinformation on the part of the customer regarding address and location that adds delays in the delivery will not be our responsibility.
- Original invoices need to be retained and presented for any exchange purpose.
- Goods can be stored for a maximum period of 30 days in UNITED FURNITURE warehouse from the date of invoice. Dhs 100 shall be charged per day after 30 days. This amount needs to be paid in full before delivery.
However, we encourage you to check the product for damages as soon as we make the delivery. Please check for all the following items when the product is delivered to you:
- Check all external surfaces of the product
- For all products that have to be assembled, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
- For all products that require installation, kindly decide prior to the delivery team’s visit on the exact location in your house where you would want to place your product
- For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it Once the product is delivered and our delivery team leaves your location, we will be able to honor only manufacturing defects.
In case you receive a damaged product, please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please reach out to our customer support team by sending us email on [email protected] or Call us 04-3389690 . Our team will assess the damage and get back to you within 2 business days. Depending on the extent of damage, we will either repair the product, or offer you a replacement if it’s a manufacturing defect.For any other queries regarding delivery, please feel free to reach out to our customer support team on by sending us email on [email protected] or Call us on 04-3389690